Refund policy

Returns & Refunds Policy

Last updated: April 2026

Overview At Evernity, every product is made to order and is crafted specifically for you the moment you place your order. Please review all product details, size guides, and colour options carefully before completing your purchase.

1. Defective, Damaged, or Incorrect Items If you receive an item that is damaged, defective, or incorrectly produced, we will make it right at no cost to you.

What to do:

Contact us within 30 days of delivery at support@evernity.com
Include your order number and clear photos of the issue
We will review your claim and offer either a free replacement or a refund
In most cases, you do not need to return the item

2. Change of Mind / Wrong Size or Colour Because all Evernity products are produced on demand, our supplier does not support returns for change of mind or incorrect size/colour selections. However, we want to help where we can.

What to do:

Contact us within 30 days of delivery at support@evernity.com
Include your order number and reason for return
If approved, we will send you a prepaid return label by email
Ship the item back to our return address in its original, unworn, and unwashed condition
Once received and inspected, we will process your refund or exchange

Please note:

Items that are worn, washed, or damaged will not be eligible for a refund

3. Package Not Delivered If your order has not arrived within the estimated delivery time, please contact us as soon as possible.

What to do:

Contact us at support@evernity.com with your order number
We will investigate the shipment on our end
If the package is confirmed lost, we will arrange a free replacement or refund

Please note: We are unable to act on missing packages reported more than 30 days after the estimated delivery date.

4. Undeliverable Packages If a package cannot be delivered due to an incorrect address or failed delivery attempts, the carrier will automatically return it. This can happen if: